According to owner, Chuck Russo, over 95% of granite fabricators cut and finish the stone by hand. One reason for this is that the high-tech, automated equipment is very expensive. We believe our investment in the equipment was well worth the cost because it allows us to provide high-quality work with a fast turn-around time to guarantee customer satisfaction and price assurance, said Russo.
Surface Encounters invests in the equipment where other companies are paying employees to hand cut and finish the edge of granite countertops. This takes a lot of time and it creates payroll cost while also allowing imperfections. No matter how experienced the technician is, a perfect cut and finish is impossible to attain with human beings and hand tools.
Customers who have had granite countertops installed by Surface Encounters notice the difference and provide positive reviews:
"Excellent Job! The install, seam matching, clean-up, all professionally done. Extremely happy with the results. Erick J
"The quality of Granite is even better than expected!! The staff was well informed about the product from beginning to end. Even the cleanup was very detailed. I will recommend you to others. Diane M.
Customers who choose Surface Encounters enjoy a perfect finish in their new granite countertops. Surface Encounters' team of professionals assist the customer with their remodeling project from helping them choose the perfect granite slab to planning the layout. Once installed, Surface Encounters continues their service by providing tips on maintaining the beauty of their new investment.
Surface Encounters is able to manufacture granite countertops quicker than the average company without errors and imperfections. They save money on labor costs; therefore, they are able to pass the savings onto the customer.